Who goes to bat for you and all of your super users’ when it comes down to brass tacks... you know… program funding, leadership buy-in and involvement, dedicated resources, performance incentives, communications and marketing successes, and oh so much more! The executive sponsor is THE most valuable tool or resource you will have for the success of your super user program. If you are looking for a reason why you need one, here are the top five reasons can’t live without one.
The process of designing and sustaining a Super User Group / Program / Community from start to finish may be further divided into 5 basic phases. The Super User Institute defines Super User Group or Super User Program management as "the application of knowledge, skills, tools and techniques to a broad range of activities in order to meet the requirements of a particular Super User Group or Program."